Tuesday 16th May 2006

Bruce Carnegie-Brown

Qualifications for a competitive edge

Overview
Bruce Carnegie-Brown, President and CEO of Marsh and President of the Institute of Financial Services, addresses the Institute's Norwich Chapter.

Full Transcript (PDF)

Wednesday 8th March 2006

Bruce Carnegie-Brown

Association of Partnership Practitioners AGM Speech

Overview
Marsh European President and CEO Bruce Carnegie-Brown talks about the need to improve efficiency and increase value in a speech delivered at the Association of Partnership Practitioners AGM, 8 March.

Full transcript (PDF)

15 November 2005

Bruce Carnegie-Brown

The Role Of Learning And Qualifications In The Financial Institutions Industry Today - ifs City of London Chapter speech

Overview
Throughout the twentieth century financial institutions have required their employees to meet certain standards of education.  When further, specialist, needs were identified, new examinations were created and employees were expected to pass them.  Institutions evolved with the purpose of ensuring professionals met the exacting standards required by their employers and the profession.   Today, many of the examinations employees are required to take are not dictated by their employers, but by the regulatory bodies put in place to protect the users of financial services.

Bruce Carnegie-Brown argues that while this kind of educational development is essential, it risks pushing out investment in other learning designed to keep organisations innovating and creating value for their customers.  An embedded culture of learning will enhance individual performance through recognising that the real value of “compliance” related examinations does not lie in the ability to pass the exam, but in the opportunity robust, compliant operating frameworks give to innovating, client led organisations. 

Full transcript (PDF)

Wednesday 19 October

Bruce Carnegie-Brown

How are Broker and Underwriting Relationships Changing in a Regulated World? Insurance Institute of London: London Market Address

Overview
Bruce Carnegie-Brown urged the insurance industry to collaborate to increase client value in his presentation at Insurance Institute of London’s London Market Address at Lloyd's. Delivering a three-pronged challenge, Mr Carnegie-Brown asked the insurance industry to:

• Consider how it adds value to clients, invest in innovation, technology and product development, appropriately standardise certain processes, and support contract certainty at contract inception;
• Challenge the acceptance of contingent commissions and the modernisation of attitudes within the industry of what clients will accept;
• Challenge the broker/underwriter relationship to become truly client focussed.

Full transcript (PDF)

Friday, 30 September

Bruce Carnegie-Brown

Why Wait For a Burning Platform to Change? - Insurance Institute of Ireland Annual National Conference

Speaking at the Insurance Institute of Ireland annual national conference on Friday 30 September, Marsh Europe President and CEO Bruce Carnegie-Brown told delegates that the industry must become more efficient, and it must focus on creating real client value. “The value our industry provides to our clients is huge” he said, concluding that only the industry’s own self confidence, and its sense of urgency get in the way of our fulfilling this promise.

Mr. Carnegie-Brown said that data management, standardisation and innovation were just three areas where the insurance sector could make significant improvements, resulting in greater efficiencies and more compelling client value. “The two areas are closely connected: improving our processes will add value to our clients and focusing more of our time and energy on adding value to clients will force us to re-engineer our processes.”

Full transcript (PDF)