Operational risks such as the breakdown of IT systems, equipment failure, supply chain interruptions and fraudulent behaviour can have a major impact on business continuity.

In a service-based economy, both retail and business customers are becoming ever more intolerant of delays and errors in the service they receive.

Critical questions you need to consider

• Do you have adequate physical asset protection and natural hazard preparedness?
• Have you analysed all your business interruption risks?

• Is your business continuity planning up to scratch and do you have emergency response procedures?
• Are you aware of cyber-risks that could disrupt your organisation's internal systems and its external websites?